October Silk Extensions stands by it's quality with confidence. Our goal is to provide top-quality products that meet or exceed your expectation. However, we understand that there may be circumstances in which you need to exchange items purchased. Therefore, we are pleased to accommodate exchanges within 14 days on all items that haven't been worn or altered from its original form. Items can only be exchanged . Following the delivery of your items, if you're not satisfied with the quality of any product, we will make the necessary adjustments to ensure satisfaction. Understandably however, we cannot guarantee that all products will agree with your personal taste.